Return & Refund Policy

Return & Refund Policy – XavQil™ 🔄

At XavQil™, we want you to feel comfortable and confident when purchasing our decorative pieces. If your order doesn’t meet your expectations, our return and refund guidelines are here to provide a clear and manageable solution.

1. Return Conditions

You may submit a return request within 30 days of receiving your order, as long as the following requirements are met:

• The product has not been used and remains in original condition
• All original packaging, accessories, and components are included
• A valid proof of purchase is provided (such as an order confirmation or receipt)

Items that do not meet these criteria may not qualify for a refund.

2. How to Initiate a Return

To begin a return, please contact our support team:

📧 Email: hello@thefoundcottage.com

📞 Phone: +1 (616) 662-6631

Once your request is reviewed and approved, we will provide:

• Detailed return instructions
• The correct return shipping address
• A return label (if applicable)

⚠️ Please note: Returns sent without prior authorization may not be processed.

3. Damaged or Incorrect Items 📦

We recommend checking your order upon arrival.

If your item is damaged, defective, or not what you expected, please contact us within 72 hours and include photos of:

• The item received
• The external packaging
• The shipping label

After evaluation, we will arrange an appropriate resolution, such as a replacement or refund.

4. Items Not Eligible for Return

The following items are not eligible for return:

• Products that have been used, altered, or modified
• Customized or personalized décor items
• Gift cards
• Clearance or final-sale items

If you are unsure about eligibility, please contact us before sending the item back.

5. Exchanges

If you wish to exchange an item:

• Contact us first for return authorization
• Return the original item following the provided steps
• Place a new order for the replacement product

This approach helps ensure quicker processing and availability.

6. EU Customer Cancellation Rights 🌍

Customers in the European Union may cancel or return orders within 14 days of delivery, provided that:

• The item remains unused
• Original packaging is intact
• Proof of purchase is included

This policy is offered in addition to our standard 30-day return window.

7. Refund Processing 💳

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

• Refunds will be issued to your original payment method
• Processing may take up to 10 business days, depending on your provider

If you have not received your refund after 15 business days, please contact us.

8. Return Shipping Details

Return shipping instructions and the correct address will be provided after your return request has been approved.

Contact Information

For any questions regarding returns, exchanges, or refunds, feel free to reach out:

XavQil™
2485 Chicago Dr
Hudsonville, MI 49426
United States

📞 Phone: +1 (616) 662-6631
📧 Email: hello@thefoundcottage.com

At XavQil™, we strive to keep the return process simple and fair—so you can shop with confidence while adding warmth and personality to your living space. 🏡✨