Shipping Policy

Shipping Policy – XavQil™ 🚚

At XavQil™, we aim to make sure your decorative items arrive safely and within a reasonable timeframe. From order confirmation to final delivery, we focus on keeping the shipping process clear, reliable, and easy to understand.

Before dispatch, each item is carefully checked and securely packaged to help prevent damage during transit—so your décor pieces arrive in excellent condition and ready to use.

Our Delivery Process 📦

To balance efficiency with reasonable costs, XavQil™ works with trusted suppliers and distribution partners.

This approach helps us:

• Maintain consistent product quality
• Offer fair and competitive shipping rates
• Reduce unnecessary packaging and storage waste
• Improve overall delivery efficiency

1. Order Processing & Shipping Fees

Processing Time

Orders are typically prepared and shipped within 2–5 business days, including verification, packing, and inspection.

During peak periods or special promotions, processing may take up to 6 business days.

Shipping Fee

A flat shipping fee of $6.99 per order applies within supported regions.

2. Estimated Delivery Time ⏱️

Delivery timelines vary depending on the destination:

• United States: approximately 8–14 business days
• Canada / United Kingdom / Australia: approximately 10–16 business days
• Other international locations: approximately 14–21 business days

These are estimated timeframes and may be influenced by shipping carriers, customs procedures, or local postal services.

3. Tracking Information 🔍

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Please note:

• Tracking updates may take 1–3 business days to appear
• Delayed updates do not necessarily mean the shipment is lost

4. International Shipping & Customs 🌍

For orders shipped outside the United States:

• Shipments may be handled under DDU (Delivered Duty Unpaid) terms
• Import duties or taxes may be required by your country
• Customs inspections may occasionally extend delivery times

Customs policies and fees vary depending on the destination.

5. Order Changes or Cancellation

To ensure efficient handling, orders begin processing shortly after being placed.

If you need to modify or cancel your order, please contact us within 12 hours:

📧 hello@thefoundcottage.com

Once processing has started, changes or cancellations may not be possible.

6. Lost or Damaged Deliveries

Damaged Packages 📦

If your order arrives damaged, please contact us within 72 hours and include photos of:

• The item received
• The outer packaging

After review, we will determine an appropriate solution, such as a replacement.

Lost Shipments

If a package is confirmed lost during transit, we will arrange a replacement after verification.

Contact Information

For any questions regarding shipping, delivery timelines, or order status, please contact us:

📧 Email: service@xavqil.com

At XavQil™, we are committed to delivering your decorative items with care and consistency—helping you enjoy a smooth shopping experience while adding warmth and style to your living space. 🏡✨